Sorry we have a lot of forms, but it is necessary for accountability and organization:
Amazon Referral – If a customer was referred by their friend, the referring party receives a $25 Amazon Gift Card
BBB – Sends an email to the customer giving them a link to review us on the BBB website
Bitdefender – Activation for Bitdefender
Blind Sale – Sends a ticket to the technicians and CC’s all managers letting us know a sale has happened without being connected
Disk Request – Makes sure that we have all disk requests accounted for with tracking #
Connections – Holds accountability for connectors to see progress and ensure commissions are properly dispersed
Monthly $49.99 eCheck– REQUIRES 12 MONTH AGREEMENT AND MANAGER CONFIRMATION CODE 1111 or 3333.
Monthly Sales Sheet – Requires manager authorization
New Hire – Adds new employee to database
Refund – If a customer wants a refund from Rush. This ensures that they get the money, and that they have been removed from all automation like emails, tune up reminders, and deactivated software.
Sales Person Sales – Creates a ticket for technicians, calculates commission for the salesman, updates customer’s information in CRM
Tech Person Sales – Calculates commission for a technician who gets a sale and updates customer’s information in CRM
Tune Up Authorization – Customer Authorization for Tune Up
TrackOFF Refund – If a customer has purchased TrackOFF (Not from Rush, but via their website or a retailer) – This lets TrackOFF know to deactivate the customers key and refund them