It has become increasingly common to hear the question: “What is RMM?” RMM stands for remote monitoring and management. Sometimes it’s also known as network management or remote monitoring software. RMM software allows for remotely tracking and monitoring of endpoints for multiple clients. RMM software tends to be used by managed service providers (MSPs) to provide IT services to multiple organizations that decided to outsource their IT requirements. However, this software is scalable and can be utilized by anyone hoping to remotely support and proactively monitor multiple computers for IT purposes.
How RMM Works
RMM software is installed through an “agent” (generally a small executable file), which is then installed on client systems, workstations, servers, mobile devices.
These agent installations send the client devices’ data back to the RMM software where the company can interpret what’s happening with the device. Information like hardware health, device activity, currently installed programs, and etc. Because of this transparency, an MSP is then able to gather fully understand the status of client networks. With the proper information, they are able to monitor hundreds of machines remotely, repair them as needed and keep them up-to-date with the latest patches. With this functionality, MSPs can stay ahead of possible issues and resolve them remotely.
A Remote Monitoring and Management solution is what allows MSPs to efficiently evaluate patches and updates, install and configure software, and solve a myriad of other customer issues. Some issues are prevented with active maintenance by updating the OS, antivirus definitions, or de-fragmenting hard disks. RMM IT software is a handy and efficient tool for system administrators.
What businesses use RMM?
Remote monitoring and management may work well as a platform on which to service contracts providing recurring monthly revenue. Remote monitoring and management might be the best tool to speed up deployment and the customer service costs required to take care of your customers. This tool helps secure a good relation with your customers without cutting corners on staffing. Maybe it’s a combination of both. Either way, you’re improving how you do business.
Ultimately, RMM is just a tool, but it’s a tool everybody should be using to their advantage. Hiring a company that uses RMM software can be more efficient and to deliver an unprecedented level of service.
Potential Benefits
RMM software has many potential benefits for businesses of all sizes. Enhancing customer service, increasing sales and revenue, improving customer experience, and automating communication and tasks are just some of the benefits it offers.
It’s difficult to maintain multiple devices such as servers, smartphones, desktops, and laptops all at the same time. When dealing with multiple businesses, each with hundreds of different devices, keeping track of all that information is daunting. Depending on those businesses ‘ location onsite visits may be impossible or less than ideal. However, if you have hired a company that uses RMM software this is would be no issue.
These challenges are really why RMM software is alluring for MSPs. It allows for real-time monitoring of their customer networks. When an IT service MSP uses an RMM tool they can start being proactive with the customer maintenance instead of a break/fix format. To put plainly RMM software makes dealing with client endpoints intelligently easy.
Here are some more reasons why you should hire a company that takes advantage of the benefits of RMM software:
- Automatically collect details on networks computing systems, applications, and devices
- Help in resolving issues and provide first-class insights on minor details
- Improved security by patches being maintained by a trouble-free system
- Possible problems are detected early so they don’t leed to system failures
- Proactive support approach that leads to major cost savings
- Provide relevant alerts and tickets when the need arises
- Track network condition and status
- Optimal network stability is achieved through proactive maintenance
- Generate activity reports and data to MSPs
- Monitor all endpoints and clients concurrently
- Automate planned maintenance duties
- IT service providers can decrease onsite visits and associated costs, reducing your IT management costs
- Small businesses can enjoy enterprise-level automation and monitoring
- Decrease clients’ downtime for minor issues
- RMM History
RMM software integrates systems that are sometimes separated from other software. Work order tickets, remote access software, remote status monitoring, can all be accessed under one interface. Now let’s look at how the technology of remote monitoring and management started.
Computers really came into prominence in the 1950s. One of the first way network managers started communicating with them is through Simple Network Management Protocol or (SNMP). This protocol allowed for troubleshooting to be done remotely rather than always requiring an onsite visit. This, however, didn’t do away with onsight visits completely, as there were plenty of things that would need to be handled in person. Hower simple maintenance was able to be done remotely through SNMP.
Although some of the early managed IT solutions used SNMP to send updates to an IT technician it clearly had some limitations. When managing large networks, for example, keeping track of what needed to be done and one what machine was difficult to keep accurately. By 2005 however, the technology was advanced enough and integrated enough to form the combinations of services we commonly refer to as RMM. Due to extensive integration and storing of information this technology promotes accuracy even while scaling.
Choosing the right MSP For Your Business
What features should you look for in an RMM Solution and an MSP? Choosing the right MSP which offers the necessary RMM features can vary widely on your company and the field that it is in. These are some of the benefits Rush Tech Support’s RMM software can promise you:
- Fast setup and deployment
- Price and Flexibility
- Automation and Alerts
- Visibility and reporting
